Spare Parts
Co-ordinator.

The Role

We’re looking for an Aftermarket Spare Parts Co-ordinator to join our Aftermarket team and play a vital role in supporting our customers and internal teams.

This is a hands-on role at the heart of our parts operation. You’ll be responsible for identifying, sourcing and supplying the correct parts efficiently and accurately, while delivering excellent customer service. The role requires strong technical understanding, attention to detail and confidence working with manufacturer systems and supplier networks.

Key Responsibilities

• Supporting customers and internal teams with accurate parts identification and technical advice.
• Using manufacturer EPC systems, catalogues and internal systems to identify the correct parts.
• Preparing quotations, confirming availability, lead times and warranty information.
• Processing parts orders accurately through our ERP systems.
• Proactively tracking orders and keeping customers informed of progress or delays.
• Managing returns and warranty claims in line with OEM and company policies.
• Supporting stock control activities, including forecasting, stock checks and inventory accuracy.
• Working closely with Sales, Production, Warehouse and Finance teams to ensure smooth order flow.
• Identifying opportunities to upsell service kits, accessories and seasonal items.

Essential Skills & Experience

• Experience working in a parts environment (automotive, marine, agricultural, industrial or similar).
• Strong technical understanding of vehicle or machinery components.
• Confidence using EPC systems and parts catalogues.
• Excellent communication skills with a strong customer-service focus.
• High attention to detail and the ability to work accurately in a fast-paced environment.
• Comfortable using ERP, CRM and forecasting systems.
• A positive, proactive and team-focused approach.

Qualifications & Desirable Skills

• Manufacturer or franchised dealership experience.
• Trade counter or retail parts experience.
• Full UK driving licence.