Parts Supply

Spare Parts and Dealer Support

At Barrus, we’re dedicated to providing total customer satisfaction. This commitment drives our investment in efficient service and support systems designed specifically for our dealer network.

Our extensive spare parts operation ensures that customers receive the right parts quickly and reliably. With a well-stocked inventory and our own fleet of delivery vehicles, we guarantee safe, on-time deliveries every day.

DIAL 247 – Fast, Smart, and Connected

Our electronic parts ordering portal, DIAL 247 (Dealer Immediate Access Link), gives authorised dealers direct access to our advanced electronic data interchange (EDI) system at www.dial247.co.uk.

DIAL 247 combines live stock checking, ordering, and an electronic parts catalogue featuring more than 300,000 part numbers. Dealers can instantly view:

Current stock availability
Order entry and tracking
Back-order status
Complete order history

To manage over 60,000 spare parts lines, Barrus has invested in cutting-edge Kardex automated high-bay storage and handling systems. Our eight Kardex Shuttles can hold more than 22,000 lines with a total capacity of around 17 tonnes.

Supporting this is Optimiza inventory management software, which helps us forecast demand and maintain high stock availability — even during peak seasons — ensuring the vast majority of customer orders are fulfilled immediately.

Efficient Order Processing

Our logistics team processes customer orders within 20 minutes.

Orders received by 4:00 pm are dispatched the same day for next-day delivery.
For larger customers, our dedicated overnight secure box system extends the cut-off to 4:30 pm, with delivery before 8:00 am the next morning.

This responsive and reliable parts supply service is a cornerstone of the Barrus operation, supporting a dealer network of over 3,000 partners across all divisions.